Carlos Canizares

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Activity overview

Latest activity by Carlos Canizares
  • Carlos Canizares created an article,

    Photo too small or quality too low.

    Help! My photo is below 250kB.When the user tries to export the photo from our app, the iOS system gives the user an option to compress the image before exporting it. The user should not compress t...

  • Carlos Canizares created an article,

    What if my photo doesn't print correctly?

    One of the main benefits of using the Passport Photo Creator is that you are assured to have a compliant passport photo. The app will trigger an alert if your photo doesn’t meet the strict passport...

  • Carlos Canizares created an article,

    Perfect Passport Photo

    When your passport photo has successfully met all of the compliance requirements, you will get an alert that the photo is 100% acceptable. Save this photo and select the Walgreens logo for your pas...

  • Carlos Canizares created an article,

    Background Not White

    The Passport Photo Creator will determine if the background is white (or slightly off-white) and uniform. No shadows or background images can be present.  

  • Carlos Canizares created an article,

    What is a hotspot error?

    The Passport Photo Creator uses biometric technology to detect a user's facial features and background for uniformity. If the application produces an error message that hotspots are present, you sh...

  • Carlos Canizares created an article,

    Not detecting my face?

    The Passport Photo Creator uses biometric technology to detect a user’s facial features. If the application produces this error message that the face cannot be detected, re-align the subject within...

  • Carlos Canizares created an article,

    Face not frontal error message

    The subject’s head should not be tilted up or down. The photographer should have the subject’s face positioned directly in front of the camera. The subject’s eyes should be in direct line with the ...

  • Carlos Canizares created an article,

    Page Not Loading Error

    The Passport Photo Creator will take up to 30 seconds when uploading the photo to Walgreens order form once you've taken your perfect passport photo. If the app is loading for more than 30 seconds,...

  • Carlos Canizares created an article,

    Can I print at home?

    Passport photos are the #1 reason a passport photo application is rejected. Printing at home may seem convenient but it’s not guaranteed to print accurately or correctly. When you use the Passport ...

  • Carlos Canizares created an article,

    Why is the only option to print at Walgreens?

    The U.S. Department of State is very strict on the photo quality accepted for a passport photo. We’ve partnered with Walgreens to provide the most trustworthy source of passport photo prints. When ...